Privacy policy
We collect only what's needed to quote your job, fix your car and send an invoice — nothing gets sold.
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Mobile mechanic · Kissimmee, FL
Roadside help, day or night, any day
24/7
Callout
4.9
Rated
60min
Average ETA
12mo
Guarantee
Who's handling your data
MECHANIC ON SERVICE LLC, 124 Coral Reef Cir, Kissimmee 34743, is responsible for personal information collected through this website and our booking process.
Last updated: 1 August 2026
Introduction and scope
This policy explains what personal data we collect when you visit our website, request a quote, book a callout or become a customer, why we collect it, how long we keep it and the rights you have over it.
It applies to everyone who contacts us by phone, WhatsApp, email or our contact form, and to every job we carry out. By using this website or booking our services, you acknowledge this policy.
Quick summary
The short version: we gather contact and vehicle info to quote and complete your job, we never sell it, records are kept only as long as the law requires, and you can ask what we have on file and request a correction or deletion at any time.
- No data ever sold to third parties
- Card payments handled by a regulated provider, never stored by us
- Job and invoice records kept for 6 years for tax purposes
- You can request access, correction or deletion any time
1. Information we collect
Contact details you provide: name, telephone number, email address and the address where the vehicle is located.
Vehicle details: registration, make, model, mileage and reported symptoms, together with any diagnostic data read from the vehicle during a visit.
Transaction data: services purchased, quoted and invoiced amounts, and payment status. Card details are handled by our payment provider and are never stored by us.
Technical data: anonymised analytics such as pages viewed and approximate region, used only to improve the website.
2. How we use your information
To respond to enquiries, prepare quotes and schedule callouts.
To carry out repairs, order the correct parts and maintain a service history for your vehicle.
To issue invoices, process payments and meet our accounting and tax obligations.
To contact you about a booking, a guarantee claim or a safety issue identified on your vehicle.
3. Lawful basis
We rely on performance of a contract for work you have asked us to carry out, legitimate interests for responding to enquiries and improving our service, legal obligation for accounting records, and consent where you opt in to marketing messages.
4. Sharing your information
We share limited data with parts suppliers, our payment processor, our accountant and, where recovery is required, a recovery operator. We do not sell or rent personal data to third parties.
Where a warranty claim requires it, we may share repair records with the relevant parts manufacturer.
5. Retention
Enquiry records that do not lead to work are deleted after 12 months. Job records, invoices and service history are retained for six years to meet IRS record-keeping requirements and to support guarantee claims.
6. Your data protection rights
You have the right to request access to the personal data we hold about you, ask us to correct anything inaccurate, ask us to erase your data where we have no ongoing lawful reason to keep it, restrict how we process it, receive a portable copy of it, and object to processing based on legitimate interests, including marketing.
You also have the right to withdraw consent at any time where we rely on consent, for example marketing emails.
To exercise any of these rights, email info@mechaniconservicellc.com or call +1 (407) 873-0569. We will respond within one month and will not charge a fee unless a request is manifestly unfounded or excessive.
7. Cookies
This website uses strictly necessary cookies to make basic functions work, such as remembering your cookie choice and keeping the site secure. These cannot be switched off.
Where you consent, we also use privacy-friendly analytics cookies to understand which pages are useful and to improve the site. No advertising or cross-site tracking cookies are used.
You can control or delete cookies at any time through your browser settings. Blocking cookies will not stop you using the site or contacting us.
8. Security
Data is held on access-controlled systems with encryption in transit. Paper job cards are stored securely and destroyed once digitised.
We take reasonable technical and organizational steps to protect your data, but no online system is completely secure; you share information with us at your own discretion.
9. Children
Our services are intended for adults arranging vehicle repairs. We do not knowingly collect personal data from children.
10. Third-party links
Our site may link to mapping and messaging services operated by third parties, such as Google Maps and WhatsApp. Their own privacy policies apply once you leave our website.
11. Complaints and contact
If you are unhappy with how we handle your data, contact us first at info@mechaniconservicellc.com so we can put it right. You also have the right to file a complaint with the Florida Attorney General's office or the Federal Trade Commission (ftc.gov).
We review this policy annually and will publish any changes on this page with an updated date.
The short version
Kept minimal
We only collect what's needed to quote, book and invoice your job.
Kept secure
Access-controlled systems and encrypted transfer for anything you send us.
Kept yours
You can ask what we hold, correct it, or ask us to delete it at any time.
Common privacy questions
Do you store my card details?+
No. Payments are processed by a regulated provider and card numbers never reach our systems.
Will you send me marketing?+
Only if you opt in, and every message includes a one-click unsubscribe.
Can I ask for my data to be deleted?+
Yes, subject to invoices and job records we must keep for six years for tax purposes.
Do you use cookies to track me across other websites?+
No. We only use essential cookies and, with consent, basic on-site analytics.
Who can I complain to if I'm unhappy?+
Contact us directly first, and if you're still unhappy you can complain to the Florida Attorney General's office or the Federal Trade Commission at ftc.gov.
Have a data question?
Reach us at info@mechaniconservicellc.com or call +1 (407) 873-0569.